Return & Exchange Policy
We want every NOVRIK order to feel clear from product selection to delivery. Please read this policy before placing your order so return and exchange requests can be handled smoothly, honestly, and without confusion.
Policy Details
These points keep the process fair for both customers and NOVRIK.
01
A return request can be reviewed within 7 days if the delivered product does not match the ordered size, color, product details, or visible condition shown on the product page. The item must be unused, unwashed, undamaged, and kept in its original condition.
02
Please check the size carefully before placing your order. If you ordered Large and received Large, it will not be considered a wrong-size delivery only because the fit feels different on your body. If NOVRIK sends a different size than what you ordered, we will review it as our mistake.
03
Exchange requests may be accepted within 7 days when the product is unused, unwashed, and complete. To help us process your request faster, please share your order number, product name, size, color, and clear product photos.
04
Used, washed, damaged, altered, incomplete, or mishandled products may not be accepted for return or exchange. Final approval depends on product review, order details, and the condition of the returned item.
Important Note
Before confirming your order, please review the product page, selected size, selected color, quantity, and payment method. For any return or exchange request, contact NOVRIK within 7 days with your order details and clear product photos. The cleaner the details, the faster the support process.
